HigherMindAI
The Intake - the half that answers

The enquiry that arrives at seven in the evening.

It goes to voicemail. He does not leave one. He calls the next firm, who answers, and that door is gone permanently - and you never learn it existed. Cortex answers on your site and The Operator answers your line. Answered and qualified, triaged against your criteria, logged with a timestamp, and routed to a licensed manager.

Book a call Call 647-242-5800

Answered and qualified · Live in 14-21 days · Administrative intake only, and the limits are published below.

Two components

Ranking creates enquiries. It does not answer them.

In this industry that gap is wider than in almost any other, because a large share of your inbound arrives outside office hours from people who have a problem rather than a question.

one day · 24 hours7 of 12 arrive outside hours
No desk
5 caught
With the desk
12 caught
midnight9 to 6midnight
Illustrative · the lit band is when somebody is at the desk
The shape of the problem
A large share of your inbound lands outside office hours, from people who have a problem rather than a question. The desk is the difference between a contact and a voicemail.
Component

Cortex

The chat desk. Sits on your site, answers from your own documents, qualifies an owner enquiry, books the conversation, and hands you a transcript. Live in 14 days.

Component

The Operator

The voice desk. Answers the line you cannot get to, triages against your criteria, logs it with a timestamp, and routes anything real to a licensed manager. Live in 21 days.

The scope line, in writing, before you ask for it

What the desk does, and exactly where it stops.

A system that does not know where it stops is a liability rather than a service. This is administrative intake and nothing else, and I would rather put the limits on a public page than have you discover them later.

What it does
  • Answers from the corporation’s or the firm’s own documents
  • Triages against criteria you set, not criteria I assume
  • Logs every contact with a timestamp in and a timestamp answered
  • Routes anything real to a licensed manager on your escalation order
  • Books owner enquiries into your calendar
Where it stops
  • It does not interpret a declaration
  • It does not decide common element versus unit
  • It does not commit the corporation to a dollar
  • It does not touch another owner’s file
  • It does not put dates on statutory processes
  • It does not accept service of anything
Licensing
Where a jurisdiction licenses management - the CMRAO in Ontario, equivalents elsewhere - the desk routes to a licensed manager and stops. It does not perform, and is never presented as performing, any function requiring a licence.

I put that in writing before being asked because it is the question every serious firm asks third, and because the answer is the differentiator rather than the disclaimer.

On the ground

What actually changes.

The after-hours call stops being a message

It becomes a logged, triaged contact with a time on it and a route out, instead of a name on a pad that somebody means to type up in the morning.

The owner enquiry stops competing with your day

It is qualified and booked before you have finished the walkthrough you are standing in. You arrive at a calendar entry rather than a callback list.

Your after-hours line becomes reviewable

Every contact carries a timestamp in and a timestamp answered, which means responsiveness stops being a thing you claim and becomes a number. See The Record.

The budget already exists
If you are paying an answering service or a call centre for overnight coverage, this is not a new line on your P&L. It is a better version of one you already approved - one that triages instead of transcribes, and that leaves a record behind.
What it costs

Compare it to what the answering service charges.

The desk
  • Cortex  ·  $450/mo
    Chat intake. $1,400 setup. Live in 14 days.
  • The Operator  ·  $600/mo
    Voice intake. $2,000 setup. Live in 21 days.
  • The Desk whole  ·  $900/mo
    Both together, below the sum of the parts. $2,800 setup.

All figures CAD. Annual prepay is charged as ten months. Where paid demand is configured, ad spend is separate and paid directly by you to the platform - I never hold it or mark it up.

Portfolio scaling and the launch window
  • Every desk tier covers up to five corporations. Past that, intake volume genuinely changes and so does the price: an additional $60 a month per corporation on Cortex and $80 on The Operator, plus a one-time $150 or $200 to load that corporation’s documents. Agreed in writing before go-live, and never applied retroactively.
  • The Launch Lock. Live in 14 to 21 days, or the launch half of the build is not owed.

Usage is included to $50 a month and charged at cost above that. I do not mark up usage.

Questions

Answered plainly.

What does a property management answering service actually do after hours? +
Most take a name and a number and pass it on in the morning. The desk I build answers and qualifies the contact, triages it against the criteria you set, books owner enquiries straight into your calendar, logs everything with a timestamp in and a timestamp answered, and routes anything real to a licensed manager on your own escalation order. It is administrative intake and nothing else.
Can an AI intake desk handle condominium enquiries without breaching CMRAO rules? +
It can, because it never performs a licensed function. It answers from the corporation’s own documents, triages on the corporation’s own criteria, logs the contact, routes to a licensed manager, and stops. It does not interpret a declaration, decide common element versus unit, commit the corporation to a dollar, touch another owner’s file, put dates on statutory processes, or accept service.
Why does voice take 21 days when chat takes 14? +
Because every corporation’s emergency criteria and escalation order has to be loaded and tested before a phone answers. A burst pipe at eleven at night is not a thing to get approximately right. I would rather be a week later than answer that call wrong, and if it is not live inside the window the launch half of the build is not owed.
How many corporations does one desk cover? +
Five, on every desk tier. Past that, intake volume genuinely changes and so does the price - a modest per-corporation monthly plus a one-time charge to load that corporation’s documents. The figures are published in the pricing block on this page. Any increase is agreed in writing before go-live, and never applied retroactively.
Does it replace my staff? +
No. It covers the hours and the overflow your staff cannot, and it hands everything real to a person. What it replaces is the voicemail box and, usually, the answering service you are already paying for - one that transcribes rather than triages and leaves no record behind.

Find out what happens to a call at seven in the evening.

On a nine-minute call I will tell you what I found when I rang your office line after hours, what an owner enquiry meets when it lands on your site, and what I would build.

Book a call Call 647-242-5800