The work you never knew you lost.
Two ways it happens. They never find you, or nobody answers. I build the visibility and the intake, and hand you a timestamped record of every contact - so responsiveness stops being a thing you claim and becomes a number you can put in front of anyone.
Two things lose you the job. They never find you, or nobody answers.
Somebody who has just decided to stop doing it himself reads the first three results and calls two of them. If you are not in that pack you were never in the running, and you will never learn the enquiry existed. If you were, and it rang out at seven in the evening, that job went to whoever answered - permanently. I close both ends, and the second one is the one nobody else will sell you.
Two things every owner wants. I engineer both.
Both come apart in the same two places, which is why one system serves both.
More work.
You want the phone to ring more, take the next town, put a second crew on. That is the visibility half - found first when somebody nearby goes looking, and it stays yours rather than stopping the day you stop paying for it.
More time.
You want the phone to stop owning your evenings, and to get closer to stepping back from it. That is the intake half - every call and message answered and qualified, the routine absorbed, and only the real ones reaching you.
Found first when somebody nearby goes looking, and it stays yours.
The traffic half, and the one every owner understands first. It has two ways in. Organic is a well: a managed Google Business Profile engineered into the top three of the local pack and held there. Paid is a tap, for when you want volume faster than ranking can compound. Organic is a well, paid is a tap - I build the well first.
- Profile rebuilt properly: correct category, complete services, consistent details everywhere they appear.
- Review velocity, citation authority and local content - the signals that decide who holds the top three.
- Every winnable town around you built as its own ranked unit, so you own more than one pin.
- The Rank Lock: first page inside 60 days on the agreed primary term, or the monthly pauses until it lands. Toronto, Vancouver and Montreal carry a 90-day provision agreed at kickoff.
Every call answered and qualified, 24/7.
One intake desk on two channels, the web and the phone. It answers when an enquiry lands, runs your screening questions in your words, captures the job, and books it while the caller is still on the line. Start on one channel and add the other whenever you want it, at what it would have cost on day one.
- Administrative intake only. It routes to a person and stops - the published scope limits say exactly where.
- Answers from your knowledge and your process, never a generic script - and hands off rather than guessing.
- Screens on the things that actually matter: what kind of job, which town, and is it urgent.
- Books straight into your calendar, then chases no-shows and cold enquiries automatically.
Get named by the AI people now ask instead of Google.
Your buyers have started asking ChatGPT, Claude, Gemini and Perplexity for a recommendation. They get one answer with two or three names in it. I do the entity, evidence and access work that makes you one of them.
- A structured entity graph so the models know exactly who you are, what you do and where you do it.
- Answer-first pages and matching markup, written so a model can lift a clean quote and attribute it to you.
- Explicit crawler access and an llms.txt summary - most sites have never opened the door, and some have accidentally shut it.
- A monthly log of the same questions re-asked - "who near me actually answers the phone?" - showing whether you got named and what changed.
The job that eats your week, running by itself.
Every business has one motion that consumes the day - intake, triage, quoting, follow-up, scheduling. I build custom AI on your own knowledge to run it, so it answers from your truth instead of a plausible guess.
- Trained on your documents, your policies and your process - it answers from your truth or it escalates.
- Wired into the tools you already run, so nothing needs re-typing into a second system.
- Guardrails first: a do-not-say list, and a human handoff wherever the stakes justify one.
Welded together, it is one loop. Demand in, booked work out.
Each piece above stands on its own and can be bought on its own. Together they are a closed loop: visibility brings the enquiry, the desk answers and qualifies it, and the report on the first of the month proves both. It is called The Keystone for a property management firm, The Whole Roof for a roofing company and The Whole Tree for a tree care company - same loop, built in a different order, because the three books leak differently.
The span carries. Take the keystone out and both sides come down.
Every piece, on its own if that is what the job needs.
Paid
Demand you can turn on, and off. Volume from day one while the organic position is still being built underneath it. Sold last, never before organic has moved.
Custom AI Systems
The job that eats your week, running by itself. Built on your own knowledge, behind the desk rather than in front of it. It answers from your truth or it hands off.
More Cities
Own the next town, not just the one you are in. Each target town built as its own ranked unit - you only invest in places I can win.
Website
A site that answers, instead of a brochure that does not. Two jobs: keep the routine off your phone line, and survive a shortlist.
Reputation
What they read before they call you. Reviews, responses and consistent details, treated as the due diligence somebody is performing on you.
Three books, and a fourth line for everyone else.
Property and condominium management, roofing, and arborists and tree care - three trades with their own scripts, their own seasons and their own vocabulary, because I built them that way. A missed enquiry costs the same in any business where one client is worth having.
Built by someone who lived in the file, not a marketer who read about it.
Before this I spent ten months contracted inside a property management operation - the sales and CRM side, and the maintenance arm that serviced the portfolio. Not licensed, not in the boardroom, and I say so on the about page. Before that, the better part of ten years inside the justice system, where I learned that an incident is only ever as good as the record of it. That is why every system I build hands you a timestamped log - not because it is a feature, but because a claim you cannot evidence is not a claim. One operator, start to finish. No account manager between you and the work.
Eight US states, five Canadian regions. One firm in each of them.
I take one firm per trade, per market, which means the honest answer to “do you work in my area” is sometimes no. A roofer and a property manager in the same city are not competitors; two roofers are. The full list is one page, and it takes about three seconds to check.
Answered plainly.
How do local businesses get more work from Google? +
What does an after-hours answering service actually do? +
Is local search worth paying for when I already buy leads? +
Do you only work with property managers? +
What will the intake desk not do? +
How long does it take to go live? +
How do I know in nine minutes whether this is for me? +
Nine minutes. No pitch.
I will ask what a job is worth to you, what happens to an enquiry that lands at seven in the evening, and where you show up when somebody nearby goes looking. Then I tell you straight what I would build and what it would take. First question is which market you are in, because I take one firm per trade in each - if yours is taken, you hear it then rather than after you have spent an hour.